North Side Christian Health Center
Website Privacy Policy
Effective/Updated as of August 8, 2020
Introduction. North Side Christian Health Center (“NSCHC”) is committed to protecting the privacy of certain personal information that we collect when you access this website or (collectively, the “Site”).
This Privacy Policy (“Policy”) describes our policies and practices regarding how we collect, use and disclose information that you submit or that we obtain in connection with your use of this Site. This Privacy Policy incorporates by reference our HIPAA Notice of Privacy Practices.
BY ACCESSING OR USING THE SITE, YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. Please read this Policy carefully before using the Site or submitting personal information to us. This Policy is incorporated into and subject to the Terms of Use.
THIS WEBSITE IS DESIGNED FOR GENERAL PATIENT EDUCATIONAL AND INFORMATION PURPOSES ONLY AND DOES NOT RENDER MEDICAL ADVICE OR PROFESSIONAL SERVICES, UNLESS WE OTHERWISE INDICATE. THE INFORMATION PROVIDED THROUGH THIS WEBSITE SHOULD NOT BE USED FOR DIAGNOSING OR TREATING A HEALTH PROBLEM OR DISEASE. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE AND IS DESIGNED TO SUPPORT - NOT REPLACE - THE RELATIONSHIP YOU HAVE WITH YOUR HEALTH CARE PROVIDER. IF YOU HAVE OR SUSPECT YOU MAY HAVE A HEALTH PROBLEM, YOU SHOULD CONSULT YOUR HEALTH CARE PROVIDER.
Changes to this Policy. We reserve the right to make changes to this Policy at any time. In the event we make material changes to the Policy, we will provide notice through the Site. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site after the “effective date” listed above.
You understand and agree that your continued use of the Site after the effective date means that the collection, use, and sharing of your personal information is subject to the updated Policy.
Except to the extent we receive your authorization or as permitted or required by applicable law, we will handle your data in accordance with the terms of the Policy in effect at the time of the collection.
Information We Collect. We may collect personal information from you to operate the Site, carry out our business, provide services, accept employment applications, receive donations, comply with laws, and for other purposes described herein. If you are a NSCHC patient and we collect your protected health information, as defined under HIPAA, in connection with your use of this Site, our Notice of HIPAA Privacy Practices may also apply as applicable.
Information You Provide.
When you contact us, we may collect:
Your name
Email address
Subject matter
Message content
When you sign up for our newsletter and email communications we may collect:
Your name
Email address
Zip Code
When you register for the patient portal, create a patient account with us, or use the patient portal we may collect:
Your name
Date of birth
Email address
Phone number
Cell phone number
Address
Password
Medical information
Health insurance related information
When you make a donation, we may collect:
Your name
Address
Country
Phone number
Patient name
Email address
Financial information
When you upload documents or complete forms on the Site, such as a resume or application, we may collect the information contained in those documents/forms.
You do not have to provide the above information to access or use the other sections of the Site.
Information We Automatically Collect from You
We may automatically collect information about your interaction with the Site. This may include, but is not limited to your telephone number, device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, and other information about your interactions with us.
Information on Your Use. If logged in to your patient portal account, we may collect information about and log your visits and use of the Site. We also use cookies and internet protocol (“IP”) addresses to identify you and log your use of the Site.
Statistical Data. To monitor utilization of the Site and continuously improve its quality, we may compile statistical information concerning the usage of the Site using third party analytics services. We may collect the following information: device type, operating system, browser, geography (city), traffic sources, date and time of visit, pages visited and keyword searches. We may also collect your IP address. The analytics services may transfer this information to third parties in case of a legal obligation or if a third-party processes data on behalf of that service.
While all of this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual, or associated with any other information you may submit through the Site, or that we may store about you for any other purposes. We may use this information to generate aggregate statistics about visitors to our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings.
Cookies and Similar Technology. We may use technologies such as cookies and similar technologies which automatically collect certain information from you. We use these cookies for various purposes including activity that is strictly necessary for the Site to function as well as for analytics. We may use this information for purposes included but not limited to helping us recognize you when you return to the Site, improving the quality of our service when you visit our Site, diagnosing problems with the Site, and administering the website. We may also use cookies to tailor our services to suit your personal interests, estimate our audience size, track visits to our Site and, as applicable, to process your requests for information or services. We do not link your URL or IP address to any personal information unless you have logged into our patient portal.
You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. If you do so, our Site may not function correctly. Please refer to the Help feature of your browser for information on disabling cookies.
IMPORTANT: By using the Site, you consent to the processing of any personal data for the analytics purposes and functions described above.
How We Use Your Personal Information. In general, we will use the personal information we collect about you only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we may use your personal information in the following ways:
To enable your use of the Site;
To provide you with the information and services you request from us or express interest in.
To process your payments for services.
To process donations and administer the donor program, including fundraising.
To provide our newsletters, relevant information, communications, etc.
To communicate with you, including sending messages about the availability of our Site, security, or other service-related issues. (You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.)
To manage your patient portal account.
To facilitate any employment application, you make to us (please note that our collection and processing of your resume or related information is not an employment offer or contract between us and will not create any relationship between you and us).
For our research and development efforts. We may use data, including public feedback, to conduct research and for the development of the Site and the services we provide to you.
For other everyday business purposes such as payment processing and financial account management, contract management, IT and website administration and security, analytics, fraud prevention, corporate governance, reporting and legal compliance.
To ensure that content from our Site is presented most effectively to you and your device.
For legal compliance, law enforcement and public safety purposes
We do not share your personal data with any third-party advertisers for their advertising.
Disclosure of Information. In general, we will not disclose your personal information except with your consent and as described in this Policy. We may disclose your data for the same reasons that we may use it as described in this Policy, which includes disclosing it to our affiliates and non-affiliated third parties, as we deem necessary to carry out those purposes.
Third Party Vendors. We may need to use or disclose this information with a member of our group partners or third-party vendors as follows:
With your consent or as you direct;
To manage the Site;
To improve and optimize our Site;
For cloud storage;
To process payments and requests for services;
To process donations and administer our donor program, including fundraising;
To administer our patient portal;
To provide you with products, services, information, etc.;
To engage in marketing activities, such as sharing personal information with our partners to deliver advertisements to our shared customers;
To enhance our services by, among other methods, obtaining assistance with providing more personalized services to you through analytics and other technologies (including, but not limited to, data storage, maintenance services, database management, web analytics and payment processing);
To protect our interests and legal rights, such as through responding to subpoenas and defending litigation; and
To protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications) and claims and other liabilities.
We endeavor to choose affiliates and non-affiliates with similar standards to ours regarding the protection of data.
Legal Process, Security, Defense, Protection. It is possible that we will need to disclose information about you if required by law, subpoena, or other legal process.
Additional disclosures. We may disclose information about you if we have a good faith belief that disclosure is reasonably necessary to:
demonstrate our relationship with you;
investigate, prevent, or take action regarding suspected or actual illegal activities or to assist law enforcement agencies;
protect the security or integrity of the Site;
protect against or investigate fraud;
investigate and defend ourselves against any third-party allegations or claims; or
protect the rights and safety of others.
Change in Control or Sale. We can share, sell, assign, or license your personal data in connection with certain business transactions, such as a sale, acquisitions, merger, or change in control, or in preparation for any of these events. In such cases, we will take appropriate steps under the circumstances and to the extent possible to ensure that the recipient agrees to provide privacy protections substantially similar to those established by this Policy. Any entity that acquires all or substantially all of NSHCH’s assets will have the right to continue using your data consistent with this Policy or as otherwise agreed to by you.
In no case will we sell or license your data to third parties, except as set forth above or as required or permitted by law.
Safeguarding of Information. We take a number of steps to safeguard the security of personal information obtained through the Site. However, no system for safeguarding personal or other information is 100% secure and we cannot fully eliminate security risks associated with personal information.
We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with, the processing of personal information are obliged to respect the confidentiality of our visitors' personal information.
We will provide a secure transmission method for you to send us personal information, including primary personal information (such as name and contact details), identifiers (such as social security numbers, credit card details, website password), and specific personal information (such as survey information, racial or ethnic origin, religious beliefs, medical information)
While such secure transmission methods provide reasonable protections against unauthorized access, if you have concerns regarding the transmission of sensitive information (such as medical information), you should consider using non-electronic communication methods.
Do Not Track. “Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests. We do not track Site users over time and across third party websites.
Your Choices Regarding Your Personal Information. You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the services and content on the Site.
Links to Third Parties’ Sites and Third-Party Integrations. We may provide links to websites or resources outside of our Site for your informational purposes only. We may also provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as providing directions, submitting job applications, registering for appointments, making donations, etc.
You acknowledge and agree we are not responsible for the availability of third party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of personal information that you provide, or is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.
Social Media. This Site uses social media plugins (e.g. Facebook and LinkedIn) to enable you to easily share information with others. When you visit our Site, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our Site. If you are logged into the social media website (e.g. Facebook, Twitter) while browsing our Site, the social plugins allow that social media website to share data about your activities on our Site with other users of their social media website. For example, Facebook Social Plugins allow Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allow you to see your friends’ Facebook activity on our website. We do not control any of the content form the social media plugins. For more information about social plugins from other media websites you should refer to those sites’ privacy and data/information sharing statements/policies.
Information of Children. The Site is not directed to children and is intended for persons 13 years of age and older. We do not knowingly collect, use or disclose any personal information from children. If we learn that Personal Data of persons less than 13 years-of-age has been collected through our Site, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Data to our Site without your consent, then you may alert us at nschc@nschc.org so that we may take appropriate actions.
Applicable law. This Policy is governed by the internal substantive laws of Pennsylvania without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within Pennsylvania. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.
Contact Us. If you have any questions regarding this Policy or your privacy, you may contact us at: nschc@nschc.org